Legal
Refund policy
The preview and the rule-by-rule report are free, so you can see your photo before you pay. If a photo you paid for is rejected after you followed our report, ask for a refund review within 30 days.
30-day refund review
Email [email protected] within 30 days of your purchase, from the address you paid with. Include:
- Your order ID or the email on your receipt
- The rejection notice or letter, or a short description of what you were told
We review every request and reply by email. When a refund is approved, it goes back to your original payment method through Dodo Payments, our merchant of record.
What isn't covered
- Rejections for things the report asked you to check yourself, such as glasses, photo age or filters
- Rejections for a rule the report already showed as failing when you bought
- Print quality problems from the store or printer you used
- Changing your mind after downloading the files
Payment or download problems
Charged twice, or can’t download your files? Email us with your receipt and we’ll fix it. You can also find your files in My photos.
Independent service — not affiliated with the U.S. Department of State or any government agency.